Welcome to the RD Trade website. These terms and conditions apply to all goods ordered either through our RD Trade (www.crystalseoropean.com) website, by telephone, or in one of our retail shops. All the products sold to you are the subject to the terms and conditions shown below. Please read all the policies carefully before using the website. By using the website, you signify your agreement to be bound by these terms and conditions.
The Seller is RD Trade. We may be contacted by telephone on (941)954-4900, by sending an email to us using our Contact form on Contact Us page.
When you register with RD Trade (www.crystalseuropean.com) you agree that the personal information which you are required to provide when you register is true, accurate, current and complete in all respects.
You must notify us immediately of any changes to your personal information by contacting us on (941)954-4900, by email using our Contact Form, or updating your personal information shown in the Account section of our website.
3. Creating an Order & Making Payment
Our website displays a range of products which may be provided by RD Trade. It does not provide an offer to sell those products to you.
An offer is made when you place the order for your products.
You will be charged the current price for goods from our website at the date you place your order.
Although we are always very careful to ensure that the price of goods shown on our website and shops is correct, occasionally mistakes can occur. When a pricing error is brought to our attention, we will correct the price and ask you to confirm whether you still wish to purchase the goods at the correct price. If we are unable to contact you, we will consider the order cancelled. We will not accept an order if there is a pricing error.
We accept all major credit and debit cards which must be registered to the cardholders address.
When you place an order, our Merchant Bank will process your credit/debit card, validate your account details, and payment for the ordered goods will be taken. All card details are handled by our Merchant Bank and are not saved by RD Trade. Payment transactions are secured by encryption process.
All goods are sold subject to availability. In most circumstances, if sufficient stock is unavailable to fulfill your order, this will be indicated to you during the checkout process.
If we are unable for any reason to supply the goods you have ordered, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the goods.
If you enter a valid e-mail address, we will send an order acknowledgement to this e-mail on completion of the payment transaction. This email is not confirmation of order acceptance by RD Trade.
Order acceptance and the creation of a contract of sale between you and RD Trade will take place at the point the goods you have ordered are dispatched by us, or dispatched by one of our suppliers. The goods will be delivered to the address you have given us, unless we have notified you that we do not accept your order, or you have cancelled it.
The contract of sale is not established until the point at which the goods are dispatched by RD Trade, even though we may have debited your card or sent an email order acknowledgement.
You can track the status of current and past orders by logging into your RD Trade account. If you require any further information about orders you have placed with us please email us using our Contact Form on Contact Us page.
We aim to goods within 7 working days of receiving your order.
Notice of holiday closure and any delay to deliveries will be posted on the Home page of our website.
Unless requested otherwise, all orders are shipped and delivered by UPS.
5. Order Cancellation
If for any reason you wish to cancel an order you have placed, you should call us on (941)954-4900 or send an email using our Contact Form on Contact Us page within 7 working days, starting from the day after the goods were received.
If the goods have already been dispatched we will offer you an exchange of goods or a refund in accordance with our Refund Policy.
Goods which are cancelled by the customer must be returned to RD Trade. The customer must take reasonable care to ensure that we receive the goods and that they are not damaged in transit.
If the customer does not exercise reasonable care and the goods are lost or damaged in transit, then RD Trade may take steps to redeem any associated costs incurred, due to the customer’s breach of statutory duty.
6. Defective, Damaged or Incorrect Goods
Before contacting us to report defective glassware, customers are reminded that glassware may contain bubbles and seeds which are a feature of handmade and blown glassware, contributing to the unique nature of each piece.
If goods are found to be damaged or defective on receipt, the customer must report the problem to RD Trade by telephone (941)954-4900 or email using our Contacts page within 7 working days. RD Trade reserves the right to refuse to make a refund or offer a replacement product if damage or a defect is not reported within this timescale.
Before replacing damaged goods, RD Trade will require for its records a digital photograph from the customer clearly showing the nature of the damage to the product, and a description of the damage, which may be used by us to pursue any insurance claim we may make against the mail courier.
7. Refund Policy
RD Trade always hopes that its customers will be pleased with every purchase. However, should you wish to return an item bought from us, you may request a product refund or exchange. The customer is responsible for making arrangements for the return to RD Trade of any goods which are unwanted or have been cancelled.
Any unused merchandise or merchandise damaged during shipment may be returned to RD Trade for refund or replacement at any time within fifteen (15) days after the date of the order. Refunds will be issued in the original form of payment for actual price paid, including any applicable sales tax. We will only refund shipping charges if we have sent the wrong item or if the item sent was damaged during shipment.
To return a product you should:
Contact us to request a Return using Contact Form on Contact US page.
Specify why you wish to return the product and whether you want a refund or an exchange.
The cost of postage and packaging incurred by the customer when returning goods to us will not be refunded by RD Trade except in circumstances where we have deemed that the goods supplied are incorrect, damaged or defective.
In calculating the value of a refund, RD Trade will deduct the cost of postage and packaging incurred when dispatching the customer order.
The above postage and packaging costs deducted from a refund may be higher than the original postage and packaging charge paid by the customer. This reflects our policy to absorb a proportion (or all) of 'actual' postage and packaging costs wherever possible.
We will refund the price of the goods to the purchaser or exchange the product once it is received by us.
We are unable to offer a refund on personalized goods (e.g. engraved items), or bespoke design goods unless we agree these are faulty or defective.
If a customer does not return goods where they are contractually obliged to do so, RD Trade will charge the customer for the direct costs of recovery.
By using our Website you agree to fully indemnify, defend and hold RD Trade and its suppliers, harmless immediately on demand, from and against any claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of our Terms and Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing our Website using your registration and/or personal details.